Frequently Asked Questions

The City of Westfield and Waste Management have reached an agreement that Waste Management will take over the trash billing on behalf of the City of Westfield, effective April 1st.

The City of Westfield residents will receive information from Waste Management in mid-March containing their account number and their first bill. "By having Waste Management assume the billing responsibility, residents can access more features and route information through the MyWM platform, including scheduling bulk pickup online, scheduling container replacements, paperless billing, and viewing pickup schedules. This also allows our Guest Services team to respond more expeditiously to other resident requests and provide more proactive customer service," stated Mayor Scott Willis.

This change does not affect any trash and recycling pickup routes. Your pickup day will remain the same.

There are many ways to pay your bill. You can set up an online account with My WM to set up recurring payments. You can choose to pay online as a guest without creating an account; you will need your customer ID (located on your paper bill) and your billing zip code. You can also choose to mail in a check with their payment remittance coupon or call to pay over the phone. WM's mailing address and phone number are located on your bill. Visit  My WM to set up an online account.

You can call WM at 866-797-9018 or visit My WM.

You can manage your billing options, request services such as bulk pickup, view your pickup and holiday schedule, set notification preferences and more from your My WM dashboard.

To dispose of heavier bulk items, customers should call Waste Management directly at 866-797-9018 and ask to schedule a bulk pickup or schedule online.

The City of Westfield also hosts two bulk trash days throughout the year, one on the second Saturday in May and one on the second Saturday in October. Bulk items can be dropped off at City Services from 8 am to noon on these designated days. Some fees may apply, and proof of Westfield residency is required.

Overage bags (33g) are sold for $2 each at the Ella Community Pharmacy.

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Waste Management offers a Fall Leaf and Brush Collection Program during the month of November every Thursday and material collected is locally composted. Customers can enroll by calling 866-797-9018 or find out more information by visiting WM's website at My WM Website.

The City of Westfield also hosts two bulk trash days throughout the year, one on the second Saturday in May and one on the second Saturday in October. Customers are encouraged to bring yard waste to these events at City Services on E 171st Street.

Waste Management will pick up one Christmas tree per household at no additional charge to the customer. This service is available starting December 26th and ending the Friday closest to January 11th of each year. Trees must be cut down into sections smaller than four feet in length to be accepted.

Whenever the Holidays listed below fall on a regular schedule collection day, the collection schedule for that day, as well as the rest of the week, will be delayed one day. Under this circumstance, Saturday collection is acceptable. 1. Christmas 2. New Year's Day.

Service occurs on a weekly basis between 7 a.m. to 5 p.m. Waste Management requests containers be out before 6:30 a.m. at the end of your driveway. Trash and recycling are serviced on the same day but at different times within the day due to the use of separate trucks.

Please visit Waste Management’s website

A resident may have a maximum of 3 containers: either two trash and one recycle or two recycle and one trash. Any additional containers requested would need to be scheduled with Waste Management directly, and there is an additional charge.

Containers should be placed by the curb and be at least 3 feet away from any other containers, mailboxes, cars, etc., as the automated arms need room to service the containers properly.

To dispose of hazardous items, customers will need to take items to the Hamilton County Household Hazardous Waste Center at 1717 Pleasant St. (Suite 200) in Noblesville. Both accepted and unaccepted materials are specified on the HHW website, or customers can call 317-776-4005 with other inquiries.

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